Though most customers are unaware, a billing automation system can be invaluable to a business. Through the use of a billing platform API and connections to other business software, organizations can allow information to flow through the system from its initial entry point. Beginning with the customer’s information, on to their shopping cart data, which then goes through the CRM, and then on to the business intelligence platform, to finally makes it way to the payment gateway and billing system. These systems can also manage the tax rates in different jurisdictions and other countries by connecting to native sales tax systems. With such an integrated source of data, updates and corrections are more frequently made, which can save time and reduce the chance of errors. With these synergistic benefits and improved data quality throughout the entire company, reducing the workload for an organization at large becomes much easier. Billing automation is more than just a way to simplify the customer’s purchasing process. For more information on how billing automation is also beneficial to organizations at large, check out the infographic accompanying this post.
How CX Can Combat Customer Churn an infographic provided by BillingPlatform, a company specializing in a premier enterprise billing solution